I'm a 70 year old Woman on my own. Brian allowed me to be part of the decision making process. He explained and educated me where and when I wanted him to and he let me be my old pro-active self. I ask a lot of questions. There were no surprise charges. The shop is immaculate the work on the car, "a job well done" . What else can I say. Integrity, honesty, superior craftsmanship, personal customer service. These people clearly love what they do. This shop is a Gem.