Auto Repair The Right Way

The best auto repair starts with highly trained technicians complimented with high quality parts & of course clear & timely communication with your service advisor. A fact that most consumers don't know about a dealership is that the technicians are paid "flat rate" wages. This means they get paid a flat amount for a set procedure. This can be a "double edged sword" for them as they have the opportunity to bill more than 8 hours in a day so often are rushing to do things as quickly as possible. Things like basic oil changes pay very little and no one really wants to do them. They count on your vehicle needing additional items or repairs and sometimes recommend parts or services that are NOT needed. We have verified this happens, more than you know. I am not saying they all do this but the flat rate system only serves the dealership and the technician. There is no advantage for the customer to have the service or repairs done in a rush. At A.C.E. Automotive all the technicians are pai ... read more

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